Refund policy

Return Policy

We want you to be satisfied with your purchase. If products purchased from WoodSong Arts do not meet your expectations, you may return them with the packing slip within 30 days of purchase. After 30 days, please refer to the original manufacturer's warranty for product and service issues. You will be refunded the method in which you paid. Original shipping and handling charges will not be refunded. Exclusions apply, please see the Non-Returnable Items list below.

Returned products must be in a new, unused condition, and contain all original packaging and accessories (including all warranty cards and product manuals/instructions). Items with a gift receipt from the packing slip may be returned for an electronic gift certificate. Any product that has been misused or that shows any signs of extensive use will not be returned or exchanged.

Returning a product to us that is not in resalable condition risks forfeiture of product.

Returns Process

Please email is at returns@woodsongarts.com or contact us at (484) 433-0346 for return authorization. We will send information on our address for returning the merchandise.

Receiving Refunds
WoodSong Arts will issue a refund after we receive and process an acceptable return. For items directed to our Returns Center, it can take up to 30 days to receive a refund after you have returned the item (in many cases you'll receive the refund sooner).

 

WoodSong Arts reserves the right to modify its return and exchange policies at any time.